My Role:

• Working closely with stakeholders to find their needs
• Conducting the Business Assumptions workshop
• Planning and undertaking the user research
• Creating new information architecture and sitemap

Case study:

During the stakeholders workshop I conducted the interview with the key questions:

what goal or outcome is central to the organization?

Who are the intended users?

What content is vital to the sucess of the website?

What are current pain points and frustrations?

What tasks or solutions were identified?